PRIVACY POLICY

Last updated: September 1, 2026

GAZO operates this website and online store, including the information, content, features, tools, products and services made available through it (the “Services”). Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

This Privacy Policy explains how GAZO collects, uses, stores and shares your personal information when you visit or use our website, make a purchase, contact us or otherwise interact with the Services.

For the purposes of applicable UK data protection law, GAZO is the data controller of personal information processed for our own purposes.

Please read this Privacy Policy carefully.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our Services, we may collect or process:

• Contact information, including your name, email address, telephone number, billing address and delivery address.
• Order and transaction information, including products viewed, purchased, returned or cancelled, order details and transaction history.
• Payment information. Payments are processed using payment service providers. Depending on the payment method used, relevant payment and transaction information may be processed by those providers.
• Account information, if you create a customer account, including account credentials, preferences and settings.
• Communications, including information you provide when contacting us about an order, return, complaint or other enquiry.
• Device and technical information, including IP address, browser, device information and other identifiers.
• Usage information, including information about how you access, browse and interact with our website.
• Marketing preferences, including whether you have chosen to receive marketing communications from us.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• directly from you when you place an order, create an account, contact us or otherwise provide information to us;
• automatically when you use our website, including through cookies and similar technologies;
• from Shopify and service providers that help us operate our store;
• from payment, delivery, analytics and other service providers where necessary to operate our business; and
• from other third parties where permitted by applicable law.

HOW AND WHY WE USE YOUR PERSONAL INFORMATION

We only process personal information where we have an appropriate lawful basis under applicable data protection law.

Providing our Services and fulfilling orders

We use personal information to:

• process and fulfil orders;
• process payments;
• arrange delivery;
• provide order updates;
• manage returns and refunds;
• provide customer accounts and related functionality; and
• communicate with you about purchases.

Where this processing is necessary to enter into or perform our contract with you, our lawful basis is performance of a contract.

Legal and regulatory obligations

We may process and retain information where necessary to comply with legal obligations, including applicable tax, accounting, consumer protection and other legal requirements.

Our lawful basis for this processing is compliance with a legal obligation.

Customer service and operation of our business

We may use personal information to respond to enquiries, manage our Services, improve our website, understand how customers use our store, prevent misuse and maintain the security of our business.

Where appropriate, we rely on our legitimate interests in operating, protecting and improving our business and providing effective customer service, provided that those interests are not overridden by your rights and interests.

Security and fraud prevention

We may process information to detect, investigate and prevent fraud, unauthorised transactions, security incidents and other unlawful or malicious activity.

Depending on the circumstances, our lawful basis may be our legitimate interests in protecting our customers, business and Services, or compliance with a legal obligation.

Marketing

Where required by law, we rely on your consent to send electronic direct marketing or to use non-essential cookies and similar technologies for marketing purposes.

Where applicable law permits another lawful basis for particular marketing activity, we will only use that basis where its requirements are satisfied.

You can unsubscribe from marketing emails at any time using the unsubscribe link contained in the email.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve the Services and, where you consent, support analytics, personalisation and advertising.

Where consent is required under applicable law, non-essential cookies and similar technologies will not be used for those purposes unless you provide the required consent.

You can manage or withdraw your consent through the privacy and cookie controls available on our website.

HOW WE SHARE PERSONAL INFORMATION

We may share personal information where necessary with organisations that help us operate our business, including:

• Shopify;
• payment processors;
• delivery and fulfilment providers;
• website, IT and cloud service providers;
• analytics and marketing service providers where applicable;
• professional advisers where necessary; and
• public authorities or other parties where disclosure is required by law.

We only share personal information where there is an appropriate reason and lawful basis to do so.

We may also disclose information where reasonably necessary to protect our legal rights, investigate fraud or security incidents, or in connection with a sale, transfer or restructuring of our business, subject to applicable law.

SHOPIFY

Our online store is hosted by Shopify.

Shopify collects and processes personal information about your access to and use of our store in order to provide its ecommerce platform and related services.

Because Shopify Network Intelligence is enabled on our store, Shopify may also process information about your interactions with our store, other Shopify merchants and Shopify in order to provide enhanced services. These services may include providing a more personalised shopping experience, showing more relevant advertising, and helping us and Shopify understand how customers interact with our store and advertisements.

Information about your activity on our store may be shared with Shopify and relevant third parties, including parties located in countries outside the United Kingdom, where necessary to provide these services.

Where consent is required, we and our partners, including Shopify, will not use non-essential cookies or similar technologies for analytics, personalisation or advertising purposes unless you provide the required consent. You can manage or withdraw your consent through the privacy and cookie controls available on our website.

For more information about how Shopify processes consumer personal information and your rights with Shopify, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

You can also use Shopify’s privacy portal to exercise applicable privacy rights, including withdrawing consent or objecting to certain processing by Shopify:

https://privacy.shopify.com/

THIRD-PARTY WEBSITES

Our Services may contain links to websites or services operated by third parties.

We are not responsible for the privacy or security practices of websites that we do not control. You should review the privacy policies of third-party services before providing personal information to them.

CHILDREN

Our Services are intended for general retail customers and are not directed at children.

We do not knowingly collect personal information directly from children where doing so would be prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us at support@gazostore.com.

SECURITY

We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our Services, maintaining appropriate business and transaction records, resolving disputes and complying with legal, tax and accounting obligations.

The applicable retention period depends on factors including the type of information, why it was collected and any legal or regulatory requirements that apply.

When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

INTERNATIONAL TRANSFERS

Some of our service providers, including Shopify, may process personal information outside the United Kingdom.

Where personal information is transferred internationally and applicable data protection law requires safeguards, appropriate transfer mechanisms or protections will be used.

YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and applicable UK data protection law, you may have rights including:

• the right to access personal information held about you;
• the right to have inaccurate or incomplete information corrected;
• the right to request deletion of your personal information in certain circumstances;
• the right to restrict processing in certain circumstances;
• the right to object to certain processing;
• the right to data portability where applicable;
• the right to withdraw consent at any time where processing relies on consent; and
• rights relating to certain automated decision-making where applicable.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, contact us at:

support@gazostore.com

We may need to verify your identity before completing certain requests.

COMPLAINTS

If you have concerns about how we handle your personal information, please contact us first at:

support@gazostore.com

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information about your data protection rights and making a complaint is available from the ICO.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices or legal and regulatory requirements.

When we make changes, we will publish the updated Privacy Policy on this page and update the “Last updated” date.

Where required by law, we will provide additional notice of material changes.

CONTACT

For questions about this Privacy Policy, our privacy practices or your data protection rights, contact:

GAZO
Operated by: Jiri Gazo, sole trader
Email: support@gazostore.com
Address: 8 Roman Avenue, Newcastle upon Tyne, NE6 2RD, United Kingdom

For the purposes of applicable UK data protection law, GAZO is the data controller for personal information processed for our own purposes.