Refund policy
Return & Refund Policy
At GAZO, we want you to be happy with your purchase. We sell both new and carefully selected pre-owned clothing. Please review the product description, measurements, condition information and photographs carefully before placing your order.
14-Day Right to Cancel
If you purchase from GAZO online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To exercise your right to cancel, you must clearly inform us within this 14-day period by contacting:
After notifying us of your cancellation, you must return the goods within 14 days.
Condition of Returned Items
You may inspect and try on an item as you reasonably would in a physical shop.
Please take reasonable care of the item while it is in your possession.
If an item has been handled beyond what is reasonably necessary to establish its nature, characteristics, fit and condition, and this results in a reduction in its value, GAZO may make an appropriate deduction from the refund to reflect that reduction in value, where permitted by law.
This may include wearing an item beyond simply trying it on, washing, staining, damaging, altering or otherwise using the item in a way that reduces its condition or resale value.
This does not affect your statutory rights where goods are faulty, misdescribed or otherwise do not conform to the contract.
New & Pre-Owned Items
GAZO sells both new and carefully selected pre-owned clothing.
The condition of each item is stated on the relevant product page. Pre-owned clothing may naturally show signs of previous use, age or wear.
We aim to clearly disclose noticeable flaws, marks, wear or other relevant imperfections in the product description and/or photographs.
An imperfection, sign of wear or characteristic that was clearly disclosed before purchase will not normally constitute a fault or make the item not as described.
This does not affect your statutory rights.
Measurements and Fit
Where measurements are provided, please review them carefully before purchasing. Sizing may vary between brands, styles and individual pre-owned garments.
Measurements are provided to help you assess fit. Minor variations may occur depending on how an item is positioned and measured.
This does not affect your statutory right to cancel an eligible online purchase.
Return Shipping
For returns made because you have changed your mind, you are responsible for the direct cost of returning the item to GAZO.
We strongly recommend using a tracked postal service and keeping your proof of postage until your refund has been completed.
If an item is faulty, damaged, not as described or you receive the wrong item, please contact us at support@gazostore.com. Your statutory consumer rights will apply and, where required by law, GAZO will cover reasonable return costs.
Refunds
Once your return has been received, or you provide evidence that you have sent the goods back where applicable, we will process any refund due without undue delay and within the period required by applicable UK consumer law.
Your refund will normally be made using the same payment method used for your original purchase, unless otherwise agreed.
When exercising your statutory right to cancel an online order, your refund will include the price paid for the returned goods and the cost of the least expensive standard delivery option offered by GAZO for the original order.
If you selected a more expensive delivery service, such as express delivery, we are not required to refund the additional amount above our least expensive standard delivery charge.
Where the value of returned goods has been reduced because of handling beyond what was reasonably necessary to inspect them, an appropriate deduction may be made from the refund where permitted by law.
Faulty, Damaged, Misdescribed or Incorrect Items
Please inspect your order when you receive it.
If you believe an item is faulty, damaged, materially different from its description or you have received the wrong item, please contact us as soon as reasonably possible at:
Please include your order number and details of the issue. We may ask you to provide photographs or other reasonable information to help us assess and resolve the issue.
Your legal rights regarding faulty or misdescribed goods are separate from your 14-day right to cancel.
Nothing in this policy excludes, restricts or limits any statutory remedy to which you are legally entitled.
Exchanges
Many GAZO products, particularly pre-owned items, are individual pieces and may not be available in another size, colour or condition.
For this reason, we cannot guarantee exchanges.
Where appropriate, you may return an eligible item under this policy and place a separate order for another available item.
How to Start a Return
To request a return, contact:
Please include your order number and the item you wish to return.
We will provide you with the relevant return instructions and return address.
Please do not send a return to an address other than the return address provided in our instructions.
Proof of Purchase
We may request reasonable proof that the item was purchased from GAZO when processing a return, refund or claim.
Your order confirmation, order number or other appropriate evidence of purchase may be used for this purpose.
Statutory Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict or otherwise affect your statutory rights under applicable UK consumer law.
If any provision of this policy conflicts with a mandatory consumer right, that statutory right will apply.
GAZO
United Kingdom
Contact: support@gazostore.com