Shipping Policy

Last updated: August 24, 2026

This Shipping Policy explains how orders placed with GAZO are processed, dispatched and delivered.

Order Processing

We aim to process and dispatch orders as quickly as reasonably possible after an order has been confirmed and payment has been successfully authorised.

Orders may be subject to reasonable payment, security or fraud-prevention checks before dispatch.

Once an order has been dispatched, you may receive a shipping confirmation and tracking information where tracking is available.

Shipping Destinations

Available shipping destinations and delivery options are displayed during checkout.

Availability may depend on the delivery address, products ordered and shipping services available at the time of purchase.

If we are unable to fulfil or deliver an order, we will contact you and take the appropriate action, including issuing any refund required by applicable law.

Shipping Costs

Available shipping methods and applicable delivery charges are displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the destination and selected delivery service.

Please review your delivery method, address and applicable shipping charge carefully before placing your order.

Delivery Times

Delivery times displayed during checkout or otherwise provided by GAZO are estimates unless we expressly agree to a specific delivery date or period.

GAZO is not responsible for delays or delivery failures caused by circumstances outside our reasonable control, including carrier disruption, adverse weather, strikes, transport disruption or other unforeseen events.

Where a significant delay occurs, we will deal with the order in accordance with any applicable legal obligations.

Nothing in this Shipping Policy affects any statutory rights that cannot lawfully be excluded.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery information carefully before completing your purchase.

If you discover an error, contact us as soon as possible at support@gazostore.com.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

GAZO is not responsible for delivery problems resulting from incorrect or incomplete delivery information supplied by the customer, except to the extent that responsibility cannot lawfully be excluded.

If a parcel is returned to GAZO because of an incorrect or incomplete address, failure to collect the parcel, refusal of delivery or another circumstance attributable to the customer, reasonable additional shipping costs may be required before the order is sent again, where permitted by law.

Tracking and Delivery Confirmation

Where tracking is available, customers should use the tracking information provided to monitor their delivery.

Carrier tracking information, delivery scans, photographs, GPS information, signatures and other delivery records may be considered when investigating a delivery dispute.

A carrier’s delivery confirmation may be used as evidence that delivery has taken place, but any dispute will be considered in light of all relevant circumstances and applicable law.

Lost or Missing Deliveries

If your order has not arrived within the expected delivery period, please contact support@gazostore.com and provide your order number.

A report that a parcel has not been received does not automatically result in an immediate refund or replacement.

GAZO may first investigate the circumstances of the delivery and review relevant evidence, including tracking information, delivery confirmation, carrier records, delivery photographs, GPS information and other available information.

Where appropriate, we may raise an investigation with the delivery carrier.

Customers may be required to provide reasonable information and cooperate with the investigation.

Where tracking indicates that a parcel has been delivered but the customer reports that it has not been received, GAZO may investigate the delivery before determining the appropriate resolution.

Any refund, replacement or other remedy will be provided where required by applicable law after considering the relevant circumstances and available evidence.

Damaged Deliveries

If your parcel or item arrives damaged, please contact us as soon as reasonably possible at support@gazostore.com.

Please retain the item and all relevant packaging while the matter is being investigated.

We may reasonably request:

• Photographs of the item
• Photographs of the external and internal packaging
• Photographs of the shipping label
• Details of the reported damage
• Your order number
• Other information reasonably required to investigate the issue

Reporting damage does not automatically establish responsibility. We may review the available evidence and, where appropriate, raise the matter with the delivery carrier before determining the appropriate resolution.

Nothing in this section limits any statutory remedy to which you are legally entitled.

Failed Delivery and Uncollected Parcels

The customer is responsible for monitoring available tracking information and following reasonable instructions provided by the delivery carrier.

If delivery cannot be completed, the carrier may attempt redelivery, provide collection instructions or return the parcel to GAZO.

If a parcel is returned because the customer failed to collect it, supplied incorrect or incomplete delivery information, refused delivery without exercising an applicable cancellation right, or otherwise prevented successful delivery, GAZO may require payment of reasonable additional shipping costs before arranging another shipment, where permitted by law.

Any applicable additional charge will be communicated before another shipment is arranged.

Returns

Returns, cancellations and refunds are governed by our Return & Refund Policy.

For eligible change-of-mind returns, the customer is responsible for the direct cost of returning the goods to GAZO, as set out in our Return & Refund Policy.

Customers should retain proof of postage when returning goods.

Where a statutory cancellation right applies, refunds of original delivery charges will be handled in accordance with our Return & Refund Policy and applicable UK consumer law.

Circumstances Outside Our Control

GAZO will not be responsible for delays or failures caused by events outside our reasonable control to the extent permitted by law.

These may include severe weather, carrier disruption, strikes, transport disruption, natural events, governmental action or other circumstances that GAZO could not reasonably prevent.

We will take reasonable steps to manage such circumstances where appropriate.

Contact

For questions regarding shipping or an existing order, please contact:

GAZO
Email: support@gazostore.com
United Kingdom

Statutory Rights

Nothing in this Shipping Policy is intended to exclude, restrict or limit any liability, right or remedy that cannot lawfully be excluded or restricted under applicable UK consumer law.

Where any provision of this Shipping Policy conflicts with a mandatory statutory consumer right, that statutory right will apply.